When trying to restore your Apple iTouch you may one of the following message codes indicating that there is a problem:
- An unknown error occurred.
- Error 1604.
- The iPhone could not be restored.
- Update to iTunes 7.5 or later. This may resolve the error and you will not have to continue through the rest of the troubleshooting process.
- Restart your computer. Sometimes simply restarting your computer will resolve the issue.
- Try connecting your device to a different USB port and try again to restore your device in iTunes.
- Remove all of your extra USB devices and try restoring your iPod or iPhone directly from the port to the computer.
- Try restoring your device on a different computer to see if this works. If this does work there may be an issue with your computer or your USB connection.
- Create a new user account and then attempt to restore your device. This will determine if it is an account issue a computer issue or a device issue.
- Uninstall the apple mobile device support, apple software and iTunes. You can do this by going to your control panel add/remove programs and uninstalling these selections. Restart your computer and then download iTunes 7.5 or later. Get your device to the restore mode and open iTunes. Plug in your device and follow the steps to install iTunes.
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