After investigation from Intel, Apple and Microsoft, it seemed that there was an easy fix to this disruptive issue. It seems that while Windows 7 is a new and popular operating system that ensures that your computer runs quickly and efficiently, it sometimes tries to fight off other hardware that may pose a potential threat. In most cases, when users attempt to sync the iPhone to Windows 7, they are met with an error message or it simply won’t work. It is likely due to Windows 7 trying to conserve power to ensure that the system runs quickly.
There is a quick fix for this issue by taking the following steps:
- Go to Start
- Right click Computer
- Choose Properties
- Chose Device Manager
- Choose Universal Serial Bus Controllers
- Right click on USB Root Hub
- Choose Properties
- Choose Power Management
- Uncheck the box that says “Allow the computer to turn this device off to save power”.
- If you want to be proactive you can uncheck every entry that is checked in USB root hub to prevent this issue from occurring with other hardware.
- Reboot your computer and attempt to sync your phone.
Gigabyte came up with a quick BIOS update that was said to not only fix the iPhone sync issue, but provide other enhancements to Windows 7 users. For those that have a Gigabyte motherboard in their computer system, simply download the Gigabyte BIOS update from their site and it will automatically fix the sync problem. This will not work for everyone, only users who have Gigabyte mother boards. If you are unsure of the make and model of your motherboard the first solution offered above is your best and safest option.
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