Access to Adobe Reader is Denied

Trying to open, copy or move a file or folder in Adobe can result in the ACCESS DENIED prompt. The reason that access is denied may be that the user does not have permission to view the folder or the folder is not shared properly. It may also happen when trying to open up a PDF file within certain external e-mail programs, such as Microsoft Outlook Express, Mozilla or Eudora. Typically the access issue is an easy fix.

The best place to start if you have Adobe access issues is to restart your computer and try again to access the file. If this does not solve the problem, you can take the following steps to correct the access denied issue:

For Windows XP and Windows Vista Users:

• Right click on My Computer
• Click on Manage
• Double click on the Services and Application Tab
• Next click on Services
• Double click on Server
• Under the General Tab of the Server Properties menu go to the Startup Type prompt and select Automatic
• Click on the Start button under Service Status
• Click Apply
• Click OK
• Restart your computer for the new settings to take effect

If you are not a Windows XP or Vista user or the first fix does not solve the problem, try the following:

• Open up Adobe Reader
• At the Toolbar go to Edit
• Click on Preferences
• Go to the General tab under Categories and unclick the “Enable Protected Mode at Startup”
• Click Yes and then OK
• Close Adobe Reader and try again to reopen the PDF file

Hopefully one of these options will allow you access to Adobe. If all else fails, contact the support line provided through your operating system.